25ph Privacy Policy – How Your Personal Data Is Handled

When you register an account on 25ph, we collect basic personal information including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. We may also collect your billing details and preferred payment method when you make a deposit or request a withdrawal in Philippine pesos. During your use of the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players in the Philippines.

• Full name, date of birth, and contact details at registration
• Payment information for PHP deposits and withdrawals
• Device and browser data collected automatically during sessions
• Account activity logs including login times and betting history
• Communications you send to our support team

The personal information you provide is used primarily to operate and maintain your 25ph account, process your transactions, and deliver the services you have signed up for. We use your contact details to send you important account notifications, security alerts, and responses to any support requests you submit. Your identity and age verification data is used to comply with applicable regulations and to ensure that only eligible players in the Philippines can access real-money features on the platform. We may use aggregated, anonymised data about how players interact with the platform to improve our game offerings, fix technical issues, and develop new features. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances.

25ph may share your personal data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and fraud prevention partners. These providers are contractually required to handle your data securely and only for the specific purposes for which they have been engaged. We may also disclose your information to regulatory authorities or law enforcement agencies when required to do so by applicable Philippine law or a valid legal order. In the event that 25ph undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified of any material changes to how your information is handled. We will never share your personal data with unrelated third parties for advertising or profiling purposes.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the 25ph platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured systems with restricted access. Our team regularly reviews and updates our security practices to address emerging threats and maintain a safe environment for all players. You also play an important role in keeping your account secure — we strongly recommend using a unique, strong password and never sharing your login credentials with anyone else. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action to protect your data.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be kept for a longer period as required by applicable financial regulations and anti-money laundering rules. When your data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it in line with our internal data retention schedule. If you request the closure of your account, we will process your request and handle your remaining data in accordance with this policy and any applicable legal requirements. You may contact our support team at any time to ask about the specific retention periods that apply to your personal information.

As a registered user of 25ph based in the Philippines, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or out of date. You may also request the deletion of your personal data in certain circumstances, subject to our legal obligations to retain specific records. If you have concerns about how your data is being handled, you are welcome to contact our support team through the details available on the FAQ page. We will respond to all data-related requests within a reasonable timeframe and keep you informed of the outcome. This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable regulations, and the date of the most recent revision will always be noted at the bottom of this page.

Last updated: June 2025. For questions, visit our FAQ page or contact us at [email protected].